How does shipping Work?
Addicted Paint By Numbers partners with global merchants and artisans in order to provide you the best prices and the most interesting products. This means that your order is shipped from global areas such as Thailand, Tibet, China, India, etc. via our partnership with USPS.
Because we ship directly from our partners in these countries, For US your item may take 1-3 weeks and for other countries it may take 2-5 weeks to arrive. Please do not panic if it does not show up immediately, it's on its way (please email us for tracking) :)
How long will it take to receive a tracking number?
It will take usually between 2-5 business days.
The Tracking Numbers for my order is stopped updating, What happened?
If you're buying from outside of the U.S. (particularly in Canada), your country's customs department may decide to hold your items at the border temporarily, often without explanation! Note: Canada's customs department takes a particularly long time to resolve these holds. This is relatively rare, but if your order is held up in customs, we suggest calling your country's customs department directly and ask that they release your items immediately.
Note: if for some reason your order is never released by customs, we'll send you a replacement!
What if I need to return something?
No worries! Contact us right away and we'll help guide you through the process - we'll send you a prepaid mailer to send the item back.
I live outside the USA, can I place an order?
You can place an order from any country, we ship Worldwide.
Is shipping really FREE?
Yes, standard shipping is free worldwide.
Which currency will I be charged in?
We process all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.
Will I receive a confirmation number when I place my order?
Yes, all customers will receive a receipt with an order number listed. Please contact us if you don't receive one within 24 hours.
Who can I contact if I have a problem with my order?
All inquiries can be forwarded to firstname.lastname@example.org
How can I pay?
We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex and also Paypal.
Is Checkout on this site safe and secure?
Yes, you can be absolutely sure that all purchases here are safe and secure.
If I enter my email address will you sell my information?
We do not sell any customer information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.
Will, I (the customer) have to pay customs?
For most countries, you will not have to pay customs, but it depends where are you located.
If you have other questions, please email us at email@example.com